1 - Delivery pricing - Australia
All prices quoted in this website are defaulted to Australian Dollars (AUD) and are GST inclusive. Customers have the ability to change and complete their purchase in New Zealand Dollar NZD.
Modnpod offer free delivery to the following locations, these are at the discretion of Modnpod and subject to change;
- Free for the whole order - to your door - anywhere within VIC, NSW or ACT
- Free for the whole order - to your door - within main metro post codes of Brisbane, Adelaide and Hobart.
- Free for the whole order - to one of our depot locations - within WA, Regional QLD, Regional SA and Regional TAS - Please Note: Your parcel will be delivered to one of our depot locations only, and not to your front door. For convenience, the depot location chosen by Modnpod will be chosen based on proximity to the home address that was provided when the order was placed. The depot will notify you upon your parcel's arrival. The customer will then be required to pick up their parcel from the depot location. (see below for a list of our depot locations within your area)
- At this time we do not currently deliver to NT.
2 - Local pick-up
Modnpod is an on-line retail store and does not have a shop front, however we are a local Geelong based business and can at the discretion of Modnpod management arrange local pick-up when available. Please contact us at firstname.lastname@example.org or by calling us on 0406 933 009 and we will send you a discount code that will allow you to place your order without a shipping fee. We will also discuss with you a suitable pick-up time.
3 - Express post
We can provide Express Post; the cost will be different depending on the weight and size of the parcel and your delivery location. Feel free to contact us with details of your order and we will provide a quote.
4 - International delivery
Modnpod offer $18 flat rate delivery to New Zealand.
Shipping rates for other international destinations are currently not shown on our website. Please contact us via email@example.com or 0406 933 009 and we will be happy to help you.
5 - Stock availability
Whilst we maintain adequate stock levels of all items displayed on our website, it is possible that an item may be temporarily out of stock at the time of processing your order.
If we cannot supply an item within 24 hours of your order being processed, a representative from Modnpod will contact you with an estimated time of delivery.
Items that are placed on back order will be sent to you immediately once they become available.
6 - Delivery times
Please allow up 1-3 business days for your order to be picked 'n' packed and 5-7 business days for delivery. Estimated times are to be used as a guide only.
Our shipping provider is a combination of E-Go, Sendle and Australia Post. After the goods have left us you can check the current status of the shipment online, and track your goods via the tracking number that we will provide to you.
7 - Incorrect address provided
Please note that if you provide us with the incorrect address and your order is sent back to us we will need to charge you our full Australia Post postage charge to resend (this may be higher than your original postage fee).
Modnpod pride ourselves on the quality and value of our products and are happy to accept returns within 14 days, as long as the product has not been opened and is in its original packaging.
The cost of returning an item will be arranged and covered by Modnpod. As mentioned below, our office must arrange the return pick-up as freight refunds will not be sent to customers who pay for return delivery's themselves.
Items returned opened or in an unsaleable condition will not receive credit.
Before you return an item, you must let us know so that return pickup can be arranged by our office.
Please contact us via email at firstname.lastname@example.org or on 0406 933 009 for any other queries you may have. Photos of any damage may be requested as proof prior to returning.
Returns can be sent to:
Modnpod Cardboard Creations
117 Victoria Street
North Geelong Vic 3216
Please include with your return; your Name, Address, Contact Phone Number and Order Number from the paperwork that accompanied your order.
You should expect to receive your refund within 30 days of sending us the item, however, in most cases, you will receive a refund more quickly than this. This time period includes the transit time for us to receive your return, the time it takes us to process your return once we receive it and the time it takes your bank to process the refund request.
We will notify you via e-mail of your refund once we have received and processed the returned item.
The Modnpod Team